Terms of Service

Last updated: March 28, 2026

Welcome to Venn. By creating an account or using the Venn LLC (“Venn”) application (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to use Venn. By registering, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. Venn reserves the right to request proof of age at any time and to terminate accounts that do not meet this requirement.

2. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information during registration and to update it as necessary. Venn is not liable for any loss or damage arising from your failure to maintain account security.

3. User Conduct

You agree not to: (a) impersonate any person or entity; (b) harass, threaten, stalk, or intimidate other users; (c) post content that is defamatory, obscene, or illegal; (d) use the Service for any commercial solicitation or spam; (e) attempt to gain unauthorized access to other accounts or systems; (f) upload malware or any harmful code; (g) use the Service if you are required to register as a sex offender under any applicable law; or (h) violate any applicable local, state, national, or international law.

4. User-Generated Content

You retain ownership of content you post on Venn, but grant Venn a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content in connection with the Service. You are solely responsible for the content you post and represent that you have all necessary rights to share it. Venn may remove content that violates these Terms without notice.

5. Interactions and Meetings

Venn is a platform that facilitates introductions between users. Venn does not conduct criminal background checks, verify criminal history, screen users against sex offender registries, or otherwise verify the identity, character, or intentions of its users. Venn makes no representations or warranties regarding the accuracy of information provided by users, including but not limited to profile content, photos, and self-reported personal details. You are solely responsible for your interactions with other users, whether online or in person. Venn is not responsible for the conduct of any user, on or off the platform. You agree to exercise caution, good judgment, and personal safety when communicating with or meeting other users. Any safety tips, resources, or educational content provided through the Service (including the Safety Center) are for informational purposes only and do not constitute professional advice. By using the Service, you acknowledge that interactions with other users carry inherent risks, and you assume all risks associated with such interactions.

6. Assumption of Risk

To the fullest extent permitted by law, you voluntarily assume all risks associated with using the Service, including but not limited to risks arising from: meeting other users in person, relying on information provided by other users, physical harm, emotional distress, property damage, or any other consequence of user interactions. This assumption of risk applies whether the harm was foreseeable or not.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Venn and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your use of or inability to use the Service; (b) any conduct or content of any other user; (c) any interactions between users, whether online or offline, including but not limited to physical harm, emotional distress, sexual assault, or financial loss arising from in-person meetings; (d) unauthorized access to or alteration of your content or data; or (e) the availability, accuracy, or quality of any third-party resources or services linked from the Service. In no event shall Venn's aggregate total liability for all claims exceed the amount you paid to Venn in the twelve months preceding the first claim, or $100, whichever is less.

8. Indemnification

You agree to indemnify, defend, and hold harmless Venn and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your interactions with other users.

9. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Venn does not warrant that the Service will be uninterrupted, secure, or error-free, or that any matches or connections will result in compatibility or successful relationships.

10. Termination

Venn may suspend or terminate your account at any time, with or without cause or notice. You may delete your account at any time through the app. Upon termination, your right to use the Service ceases immediately. Sections 5 through 9 survive termination.

11. Changes to Terms

Venn reserves the right to modify these Terms at any time. We will notify you of material changes through the app or via email. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

12. Third-Party Links and Resources

The Service may contain links to third-party websites, applications, or resources, including emergency hotlines and crisis services referenced in the Safety Center. These links are provided for your convenience only. Venn does not control, endorse, or assume responsibility for the content, availability, privacy practices, or accuracy of any third-party resources. Your use of third-party services is at your own risk and subject to their respective terms and policies. Linking to a third-party resource does not imply endorsement by Venn.

13. Dispute Resolution and Arbitration

You and Venn agree to resolve any disputes arising out of or relating to these Terms or the Service through binding individual arbitration rather than in court, except that either party may bring claims in small claims court if they qualify. There is no judge or jury in arbitration, and court review of an arbitration award is limited. You and Venn both waive the right to participate in a class action, class arbitration, or representative proceeding. Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration shall take place in Travis County, Texas, or at another mutually agreed location. Before initiating arbitration, you must send Venn a written notice of dispute at support@venn.love and allow 30 days for informal resolution.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes not subject to arbitration shall be resolved in the courts located in Travis County, Texas.

15. Contact

Questions about these Terms? Contact us at support@venn.love.